ACSC · 9 OCTChinese-linked actors combining automated and hands-on tools
ACSC · 9 OCTCritical Citrix NetScaler vulnerabilities under active exploitation
ACSC · 1 OCTOctober is Cyber Security Action Month
ACSC · 29 SEPProtect your organisation’s AI services
CISA · 9 OCTCitrix NetScaler zero-days — CISA update
ACSC · 9 OCTChinese-linked actors combining automated and hands-on tools
ACSC · 9 OCTCritical Citrix NetScaler vulnerabilities under active exploitation
ACSC · 1 OCTOctober is Cyber Security Action Month
ACSC · 29 SEPProtect your organisation’s AI services
CISA · 9 OCTCitrix NetScaler zero-days — CISA update
Greater Melbourne · 7 days · professional support

Professional IT support.
On site or remote.

A TECH IT SOLUTIONS delivers on-site and remote IT for homes and small businesses across Greater Melbourne. A confirmed window and rate before work begins. Support is provided by qualified technicians.

Book a visit See the rates
17+years on the tools
$150next business day / hour
150+Melbourne suburbs covered
Hands repairing a laptop beside a network switch at night
Live window · Melbourne
TypeSBD · Wi-Fi + email
CoverCBD to Frankston and Werribee
Rate$180 / hour
IT news · Australia

What is moving this week.

Selected from the Australian Cyber Security Centre and verified international advisories. Updated regularly. Tap any item for the original source.

CRITICAL ACSC · 9 October 2026 Citrix NetScaler under active exploitation Critical vulnerabilities in ADC and Gateway. Australian organisations advised to patch immediately. Open the original alert.
Advisory · High Chinese-linked actors using automated and hands-on tools ACSC · 9 Oct · cyber.gov.au Guidance October is Cyber Security Action Month ACSC · 1 Oct · cyber.gov.au International Citrix NetScaler zero-days — CISA update CISA · 9 Oct · cisa.gov
What gets fixed

Everyday failures. Senior hands.

Dead Wi-Fi, slow PCs, mail that will not sync, a new laptop still in the box. A technician from the call to the invoice.

01

Homes that just need it working

Slow computers, virus cleanup, printer setup, new-device transfer, patient help for parents and seniors. Plain English. Written notes if you want them.

02

Wi-Fi and NBN

Dropouts, dead rooms, mesh, modem swaps, cabling that was never finished.

03

Mail and Microsoft 365

Outlook, Gmail, shared mailboxes, MFA, a migration left half done.

04

Small business

Workstations, backups, printers, new starter setup. No lock-in.

05

Hardware

Upgrades, SSD swaps, diagnosis. Parts at market price, approved first.

06

Remote

Diagnostic and configuration over a secure session you can watch.

Rates · inc GST · per hour

Pick the window. The rate is already set.

Office hours are Monday to Friday, 8am–6pm. One-hour minimum, then 30-minute blocks. No call-out on top.

SBD
$180/hr

Same business day, inside Monday–Friday office hours.

  • Today, if the diary is open
  • Greater Melbourne
  • Quote confirmed before arrival
NBD
$150/hr

Next business day. The planned rate.

  • Lowest on-site rate
  • Morning or afternoon window
  • A technician on the job
AOH
$180/hr

After office hours. Before 8am or after 6pm, weekdays.

  • Shops that cannot stop at noon
  • Homes empty all day
  • Booked in advance
PH
$180/hr

Public holidays and weekends.

  • Saturday and Sunday
  • Victorian public holidays
  • No extra surcharge
Remote
$120/hr

Remote diagnostic and configuration.

  • Software, mail, accounts
  • No travel
  • A visit switches to the on-site rate
Hardware
Market

Replacement parts at market price.

  • SSD, RAM, PSU, router, cable
  • Price shown before purchase
  • Labour billed on the rate above
$270

First hour is the minimum. Parts are not in this number.

Payment

Pay on the day. Bank, PayID or cash.

Labour and approved parts. Invoice matches the quote.

Bank transferAccount: MURUGEASAN K
BSB: 014111
Acc: 172454471
PayIDak_ajay_kumar@outlook.com
CashOn completion of the job
Coverage

All of Greater Melbourne.

Same desk from the CBD out to Werribee, Frankston, Ringwood and Craigieburn. Seven days.

CBD and inner
Melbourne CBDSouthbankDocklandsCarltonFitzroyRichmondSouth Yarra
East
Box HillGlen WaverleyDoncasterRingwoodCamberwellHawthorn
North
BrunswickPrestonNorthcoteHeidelbergReservoirEssendon
West
FootscrayWerribeeSunshinePoint CookTarneitWilliamstown
South-east
DandenongSpringvaleClaytonKeysboroughCranbourneNarre Warren
Bayside
St KildaBrightonCheltenhamFrankstonMoorabbinMentone
How a job runs

Four steps. No portal.

1
You call or send the formSuburb, symptom, when you are free.
2
You get a window and a rateSBD, NBD, AOH, PH, or remote.
3
The technician does the work in front of youOr on a remote session you can watch.
4
Pay by bank transfer, PayID or cashParts only if you already said yes.
Founder · Melbourne

Ajay Kumar

Founder of A TECH IT SOLUTIONS, based in Melbourne. More than seventeen years in enterprise infrastructure and operations, with a Master of Information Technology. The practice is built on clear diagnosis and documented outcomes.

Profile

Enterprise background. Local delivery.

Senior experience at Dell Technologies, Intel and Teleplan, covering end-user computing, networks and operational support. Support is delivered by qualified technicians across Greater Melbourne, with a focus on practical resolution and plain-English reporting.

  • 17+ years in IT infrastructure, operations and on-site support
  • Experience at Dell Technologies, Intel and Teleplan
  • Master of Information Technology, Kaplan Business School
  • Hardware, networking, Microsoft 365, backups and structured reporting
  • Melbourne-based. Support provided by qualified technicians.
Book

Submit a support request.

Phone 0461 306 991
Email a_tech_melbourne@outlook.com

A copy of your request is sent to your email address. Pay by bank transfer, PayID or cash.

By submitting, you agree we use your name, email, mobile and suburb only to respond to this request. See the privacy notice.

Request is emailed to a_tech_melbourne@outlook.com. You receive a confirmation copy.

Privacy notice

How we handle your information.

A TECH IT SOLUTIONS collects the name, email, mobile number, suburb and description you submit so we can respond to your support request. We do not sell this information. We keep it only as long as needed to complete the job and any follow-up you ask for.

Requests are sent by email to a_tech_melbourne@outlook.com. A copy is sent to the address you provide. Outlook is operated by Microsoft, which may store data outside Australia. We do not use the form for marketing. If we later send updates, we will ask first and include an unsubscribe option, as required by the Spam Act 2003.

To access, correct or ask us to delete your information, email a_tech_melbourne@outlook.com. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Prices on this site are GST-inclusive single prices under the Australian Consumer Law. No call-out or booking fee is added. Parts are quoted and approved before purchase. ABN 42 537 035 667. This notice is a plain-English summary, not legal advice.

Request sent. Check your email for confirmation.